At CourseConnect, your trust is our priority. This policy explains how we collect, use, protect, and share your data while also outlining our refund and cancellation terms. By using our services, you agree to the practices described here. We are committed to safeguarding your personal information while ensuring fairness and transparency in service usage, refunds, and cancellations.

We only collect the information needed to deliver services securely and effectively. This includes identity and contact details, educational and professional background, and payment information. Data is gathered directly during account creation, applications, counseling, or service interactions. Each type of data collected serves a clear purpose, whether for communication, personalization, or transaction processing.

Your information is primarily used to deliver core services like applications, counseling, and course updates. It allows us to personalize recommendations, send important notifications, and provide tailored academic or career guidance. Additionally, we analyze usage trends to improve our platform, enhance security, and, with your consent, share relevant educational content or marketing messages.

We share your information only when necessary for service delivery, compliance, or security. Educational partners like universities, certification bodies, and scholarship providers may receive relevant application or credential data. Service providers such as payment gateways, hosting, and analytics platforms assist in secure operations. In some cases, we may also share information with government authorities when required by law.

We secure your information through SSL encryption, secure servers, multi-factor authentication, and regular audits. Access is strictly role-based, and our staff is trained in privacy handling and breach response. You also hold key privacy rights, including the ability to view, update, delete, or download your personal information. Consent and communication preferences can be managed anytime through your account.

Our refund and cancellation policy is designed to maintain fairness while respecting university-linked commitments and digital service usage. University tuition fees, digital assets, and certification charges are generally non-refundable once confirmed or accessed. However, certain counseling and support services are refundable within specific timelines. Where refunds cannot be offered, reschedules or revisions may be provided as alternatives.

Non-refundable services include tuition fees, university admission-related costs, digital resources, and examination fees once confirmed or accessed. Refundable services include counseling, document verification, and application support, but only if cancelled before specific cut-offs. For example, counseling sessions cancelled at least 24 hours in advance are fully refundable, while document verification is refundable only until processing begins.

Different services carry unique refund and cancellation terms. Career guidance can be cancelled up to 4 hours before the session, while admission strategy sessions are non-refundable once conducted. Profile enhancement and SOP/essay writing services are covered by revisions rather than refunds after initial delivery. Each service clearly states eligibility windows to avoid confusion and late cancellation issues.

Refund requests must be submitted via email to info@courseconnect.in along with your order ID and relevant documents. Our team reviews cases within 2–3 business days and confirms approval or rejection. Approved refunds are processed within 7–10 working days, though banks and payment gateways may take additional time. Incomplete requests may delay processing until all details are received.

We may update this policy to reflect operational or legal changes, and you will be notified by email or site announcements. Continued use after updates indicates acceptance of the revised terms. For privacy-related concerns, you can contact our Privacy Officer at info@courseconnect.in. For refunds, cancellations, or general support, please reach out to info@courseconnect.in or visit our Bengaluru office for formal queries.