Welingkar Online PGDM Services Excellence
Course Overview
Welingkar offers an Online PGDM in Services Excellence. It runs for 2 years. AICTE approval backs the diploma. Live sessions and case-based learning stay available.
The course covers service quality management. Customer experience strategy gets included too. CRM follows. Global service design rounds it out across 4 semesters.
Students build service blueprint skills. Customer journey mapping grows too. Complaint resolution gets practised. NPS and CSAT measurement skills build fast.
Graduates step into CX Manager roles. Service Delivery Lead jobs open too. Customer Success Director roles stay open across sectors.
Accreditations
Welingkar Institute is AICTE-approved and NBA-accredited — recognised by hospitality, telecom, and BFSI service leaders. AICTE-recognised PGDM equivalent to MBA; accepted by service organisations, consulting firms, and CX-led businesses.
NBA
AIU
ACBSP
SAQS
Course Highlights
Designed to deliver industry-relevant skills, academic excellence, and career growth
- Welingkar's PGDM is AICTE-approved. Marriott recognises it. Infosys BPO accepts this credential too. HDFC values it for service management roles.
- NBA accreditation backs this PGDM. Quality standards get ensured. Service leadership education aligns too. India's industry needs stay covered.
- The curriculum covers service design. CRM strategy gets included too. NPS analytics follows. A service excellence capstone rounds it out.
- Students gain Salesforce CRM exposure. NPS tools follow too. Service quality frameworks get included. Live sessions build practical skills.
- Welingkar's placement cell connects 150+ recruiters. Service sector recruiters apply here. Packages reach ₹6-10 LPA. Service careers launch fast.
- Apply today for CX certification guidance. Salesforce training follows too. Service leadership placement support stays accessible. Readiness builds steadily.
Course Benefits
Earn an AICTE-approved Services Excellence PGDM from NBA-accredited Welingkar. Hospitality sector recognises this credential. BFSI values it too. Telecom accepts it widely.
Access 18+ modules in CX Strategy. Service Operations gets included too. NPS Analytics follows. Real customer experience case studies build skills.
Connect with 150+ service sector recruiters. Welingkar's placement cell facilitates this. Average packages reach ₹6 LPA. Career launch stays supported.
Get lifetime access to Salesforce CRM labs. NPS tools follow too. Welingkar's service management alumni network stays valuable. Networking grows.
Course Fees
The fee structure for this Welingkar Online PGDM Services Excellence is designed to be affordable and flexible for both freshers and working professionals
Total 4 semester
INR 31,500 / Semester
*Fees may vary kindly check the actual fee with our counsellor
Full course fee
INR 1,26,000
*Inclusive of all taxes
EMI starting at
INR 5,250 / Month
*Terms & Conditions apply
Eligibility
- »
Graduation from a recognized Indian university
- »
Graduation from an international university recognized by IGNOU/UGC/AIU or associations such as AMBA, AACSB, or EQUIS
Who Can Apply ?
• Any graduate with 50% marks — hospitality, commerce, or any stream — is eligible for this service excellence PGDM.
• Working professionals in CX, BPO, hospitality, or telecom with 1–5 years targeting service leadership and CX management roles.
• Apply now — no entrance exam, merit-based admission, and CRM tool access from the first week.
Course Syllabus
Semester 1
.
Principles of Management
.
Financial Accounting
.
Human Resource Management
.
Marketing Management in the Digital Era
.
Managerial Economics
.
Organisational Behavior
Semester 2
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Strategic Management
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Cost Accounting
.
Innovation Management
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Mastering Life Skills and Successful Interview Preparation
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Legal Aspects of Business
.
Project WeLike
Semester 3
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Functional Administration
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Entrepreneurship
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Human Resource Management II
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Services Management : I
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Six Sigma
Semester 4
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Services Marketing
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Customer Centric Organisation
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Total Quality Management
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Services Management : II
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Career Toolkit
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Capstone Project
Job Roles
Connect with our expert counsellors to get personalized guidance tailored to your unique career journey. Whether you're exploring new opportunities or planning your next big step, our team is here to support you at every stage with clarity and confidence.
Get one-on-one guidance based on your academic background and experience
Discover programs aligned with your career goals and future aspirations
Receive insights on industry trends, job roles, and growth opportunities
| Job Roles | Average Salary | Key Skills | Age Group |
|---|---|---|---|
| Customer Service Executive, CX Analyst, Service Coordinator | ₹3 LPA | CRM, NPS, Communication Skills | 24 |
| CX Manager, Service Delivery Manager, Quality Lead | ₹7 LPA | Salesforce, CSAT Analytics, SLA Management | 27 |
Top Recruiters
Top recruiters for this course include Google, Amazon, Accenture, and Deloitte. Companies like Infosys and Tata Consultancy Services provide strong opportunities in tech and management roles.
Explore Other Specializations from Welingkar
FAQs
Is Welingkar Online PGDM Services Excellence approved by AICTE?
Yes, Welingkar's Online PGDM Services Excellence is AICTE-approved and recognized across India for service industry jobs, customer excellence roles, and MBA-equivalent status.
What are the eligibility criteria for Welingkar Online PGDM Services Excellence?
Graduates from recognized universities can apply for Welingkar Online PGDM Services Excellence. Service industry professionals find this program particularly suitable for career advancement.
What is the fee structure for Welingkar Online PGDM in Services Excellence?
Welingkar offers competitive fees with flexible payment options for Online PGDM Services Excellence. Contact CourseConnect for detailed fee structure and payment plans.
How to apply for Welingkar Online PGDM Services Excellence admission 2026?
Apply through CourseConnect for expert admission assistance. Our counselors guide you through application, eligibility verification, document upload, fee payment, and complete Welingkar enrollment.
What service industry careers can I pursue after Welingkar PGDM Services Excellence?
Graduates can work as Service Quality Managers, Customer Excellence Managers, Service Operations Managers, Client Relations Managers in banking, hospitality, telecom, and service organizations.