Welingkar Online PGDM Services Excellence

Welingkar offers an Online PGDM in Services Excellence. The program runs for 2 years across 4 semesters. AICTE approval backs the diploma. Live sessions and case-based learning are available. The course covers service quality management, customer experience strategy, CRM, and global service design. Graduates can work as CX Managers, Service Delivery Leads, and Customer Success Directors.

Welingkar requires a graduation degree from a recognized Indian university. An international degree also qualifies. The university must be recognized by IGNOU, UGC, or AIU. Associations such as AMBA, AACSB, or EQUIS also count. Any graduate with 50% marks can apply. Hospitality, commerce, and other streams are accepted. Working professionals in CX, BPO, hospitality, or telecom with 1–5 years of experience can also apply.

Welingkar admits students to the Online PGDM in Services Excellence on merit. No entrance exam is required. Applicants apply through CourseConnect. CourseConnect counselors guide the application and eligibility verification. They also help with document upload and fee payment. They then guide the final Welingkar enrollment. Students get CRM tool access from the first week.

 Welingkar charges INR 31,500 per semester for the Online PGDM in Services Excellence. The program has 4 semesters. The full course fee is INR 1,26,000. This amount includes all taxes. EMI plans start at INR 5,250 per month. Terms and conditions apply to EMI. Fees may vary, so confirm the actual fee with a counsellor.

Welingkar teaches business subjects in Semesters 1 and 2. These include Principles of Management, Strategic Management, Innovation Management, and Legal Aspects of Business. Semester 3 covers Functional Administration, Entrepreneurship, Human Resource Management II, Services Management I, and Six Sigma. Semester 4 covers Services Marketing, Customer Centric Organisation, Total Quality Management, and Services Management II.

Welingkar covers service quality through Total Quality Management and Six Sigma. Services Management I and II cover service delivery. Customer Centric Organisation covers customer focus. The course overview lists service quality management and customer experience strategy. Students learn service blueprint skills and customer journey mapping. They also practise complaint resolution. They learn NPS and CSAT measurement.

Welingkar includes Project WeLike in Semester 2. A Capstone Project closes Semester 4. The program uses real customer experience case studies. Students gain Salesforce CRM exposure and use NPS tools. Live sessions build practical skills. Students get lifetime access to Salesforce CRM labs. Welingkar also offers CX certification guidance and Salesforce training.

Welingkar students build CRM skills through the CRM strategy content and Salesforce CRM labs. They practise service blueprints, customer journey mapping, and complaint resolution. NPS and CSAT measurement skills build fast. Innovation Management supports service innovation. Six Sigma and Total Quality Management support operational excellence. The listed job roles also name SLA management as a key skill.

Welingkar provides placement assistance for the Online PGDM in Services Excellence. Its placement cell connects students with 150+ service sector recruiters. The page lists packages of ₹6–10 LPA. Welingkar also offers CX certification guidance and service leadership placement support. Semester 4 includes a Career Toolkit subject. Semester 2 includes interview preparation and life skills training.

Welingkar graduates can work as Service Quality Managers, Customer Excellence Managers, and Service Operations Managers. Client Relations Managers are also listed. Employers include banking, hospitality, telecom, and other service organizations. Entry roles include Customer Service Executive, CX Analyst, and Service Coordinator, at about ₹3 LPA. Senior roles include CX Manager, Service Delivery Manager, and Quality Lead, at about ₹7 LPA.