Welingkar Online PGDM Services Excellence
Course Overview
Welingkar's Online PGDM Services Excellence is a unique 2-year programme designed to create experts in service strategy and operational leadership across diverse sectors. The curriculum covers core subjects like Service Design, Customer Experience, and Quality Management while focusing on sectors like Banking, ITES, and Retail. As an AICTE-approved postgraduate diploma from WeSchool, it emphasizes the importance of a 'service-first' mindset in a competitive global economy. The flexible hybrid learning format is perfect for professionals in customer service, operations, and general management looking to advance their careers. Students will master the art of delivering superior customer value and building long-term loyalty. Graduates are prepared for leadership roles in Service Operations, Customer Experience (CX), and Client Relationship Management.
Accreditations
NAAC A++
NIRF Ranking
Course Highlights
Designed to deliver industry-relevant skills, academic excellence, and career growth
- Service Design Strategy: Learn to design and deliver seamless service experiences that meet modern consumer expectations
- Customer Experience (CX) Mastery: Master the tools to measure, analyze, and improve every customer touchpoint
- Service Quality Standards: Implement frameworks like Lean and Six Sigma to ensure consistently high service quality
- Client Relationship Management: Develop strategies for building and maintaining long-term, high-value customer relationships
- Digital Service Transformation: Explore the impact of AI and automation on enhancing service delivery efficiency
- Operational Excellence: Learn to optimize service-based business processes for maximum productivity and value
- Leadership in Services: Develop the soft skills and strategic thinking needed to lead large service teams
- Global Service Trends: Stay updated on international benchmarks and cross-cultural service expectations in various industries.
Course Benefits
Lead with Service Excellence: Develop the specialized skills required to lead service-centric organizations in any global industry.
High Career ROI: Unlock senior roles in Customer Experience, Operations, and Relationship Management with rising salaries.
Flexible Hybrid Learning: Upgrade your skills through a state-of-the-art LMS designed for busy working professionals.
Industry-Relevant Pedagogy: Benefit from a curriculum approved by AICTE and designed by service industry experts.
Course Fees
The fee structure for this online MBA in Finance and Accounting is designed to be affordable and flexible for both freshers and working professionals
Total 4 semester
INR 31,500 / Semester
*Fees may vary kindly check the actual fee with our counsellor
Full course fee
INR 1,26,000
*Inclusive of all taxes
EMI starting at
INR 5,250 / Month
*Terms & Conditions apply
Eligibility
- »
Graduation from a recognized Indian university
- »
Graduation from an international university recognized by IGNOU/UGC/AIU or associations such as AMBA, AACSB, or EQUIS
Course Syllabus
Semester 1
.
Principles of Management
.
Financial Accounting
.
Human Resource Management
.
Marketing Management in the Digital Era
.
Managerial Economics
.
Organisational Behavior
Semester 2
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Strategic Management
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Cost Accounting
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Innovation Management
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Mastering Life Skills and Successful Interview Preparation
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Legal Aspects of Business
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Project WeLike
Semester 3
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Functional Administration
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Entrepreneurship
.
Human Resource Management II
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Services Management : I
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Six Sigma
Semester 4
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Services Marketing
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Customer Centric Organisation
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Total Quality Management
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Services Management : II
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Career Toolkit
.
Capstone Project
Top Recruiters
Top recruiters for this course include Google, Amazon, Accenture, and Deloitte. Companies like Infosys and Tata Consultancy Services provide strong opportunities in tech and management roles.
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FAQs
Is Welingkar Online PGDM Services Excellence approved by AICTE?
Yes, Welingkar's Online PGDM Services Excellence is AICTE-approved and recognized across India for service industry jobs, customer excellence roles, and MBA-equivalent status.
What are the eligibility criteria for Welingkar Online PGDM Services Excellence?
Graduates from recognized universities can apply for Welingkar Online PGDM Services Excellence. Service industry professionals find this program particularly suitable for career advancement.
What is the fee structure for Welingkar Online PGDM in Services Excellence?
Welingkar offers competitive fees with flexible payment options for Online PGDM Services Excellence. Contact CourseConnect for detailed fee structure and payment plans.
How to apply for Welingkar Online PGDM Services Excellence admission 2026?
Apply through CourseConnect for expert admission assistance. Our counselors guide you through application, eligibility verification, document upload, fee payment, and complete Welingkar enrollment.
What service industry careers can I pursue after Welingkar PGDM Services Excellence?
Graduates can work as Service Quality Managers, Customer Excellence Managers, Service Operations Managers, Client Relations Managers in banking, hospitality, telecom, and service organizations.